When you are not able to "Export Full Dataset" report, and message shows that "You do not have access to this feature".
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_Issue.PNG)
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Passport requires another layer of authentication before allowing users to "Export Full Dataset". You are advised to create a personal account using the following steps:
- Click onto the avatar
- Select "Register"
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_solve1.PNG)
- Enter SMU email address
- Click Submit
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_solve2.PNG)
- If email validation is successful, you will see the following boxes. Complete the rest of the details.
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_solve3.PNG)
- With the new account and password, login to Passport again (this account cannot work outside of EZproxy)
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_solve4.PNG)
- You will be able to access "Export Full Dataset". Give a name to this report.
- Click "Save"
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_solve5.PNG)
- Depending on the size of the report, it will take awhile to generate. You will be notified by email once it is ready (note, it can be quite a long wait)
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_solve6.PNG)
- Once the file is ready, go to "My Downloads" (user needs to login in order to see this)
- Click "Download" to retrieve the file. The file will be stored temporally and will be auto removed once it has expired.
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/136273/images/Passport_solve7.PNG)
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