For some of your courses, you may be required to do tests/exams online within eLearn. Depending on the nature of the tests/exams and the requirements by your instructor, you may uploading your answers to an assignment folder, either be able to do the test via quiz with a normal browser (Chrome, Safari, Firefox, Internet Explorer), or will have to install a secure browser.
Login to eLearn, go to your course and access Quizzes. You will be able to view a list of quizzes (if any) that have been set up by your instructor or quizzes that you have attempted.
Login to eLearn, go to your course and access Assignments. You will be able to view a list of assignment folders (if any) that have been set up by your instructor.
You can click here to find out more on how to submit an assignment.
In SMU, Respondus LockDown Browser is the secure browser you can use to take online exams. It locks down the exam environment and prevents students from printing, copying, or accessing other applications while taking online exams. It supports both Windows and Mac machines.
Pre-install or update the Lockdown Browser in your machine. (The installer can be downloaded here)
Try out your Lockdown Browser set up by taking the mock quiz set up in the Student Orientation Course.
Ensure that the Wireless Connection is working before going for the exam.
Bring your laptop charger to the exam.
Disable any anti-virus application (or any application that may conflict with Respondus Lockdown Browser) running on your machine before taking the exam.
Disable any auto windows update on your machine before taking the exam.
For any browser-related queries, do contact eLearn Support at elearn@smu.edu.sg.
eLearn Support office is located at Li Ka Shing Library Level 5 (IITS & Centre for Teaching Excellence).
Operating hours:
9.00am – 12pm
1.30pm – 6.00pm
(From Monday – Friday, excluding Public Holidays)
For support on Wireless connection, please go to IITS Help Centre at the basement of School of Accountancy.
Alert the invigilator and/or eLearn support immediately if you are not able to launch the Lockdown Browser or when you encounter any technical issue during the exam (e.g. if you receive the alert that your content is not saving or there is a drop in Internet connection, etc.).
If you encounter any webcam issue during the remote exam (with Lockdown Browser + Monitor), you can carry out the following steps.
Close your browser and relaunch the quiz.
If you are still encountering the issue after the above step, restart your machine and relaunch eLearn to take the quiz.
If the issue is still encountered, please alert your invigilator/instructor and your instructor (together with the eLearn support) will decide on the next step.
We would recommend you connect your laptop/machine to a mobile hotspot like your mobile phone if your home wireless network is not stable.
For Android users, please refer to this link for the guide.
For iPhone or iPad users, please refer to this link for the guide.
Installation Guide
Installer