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SMU Libraries

Teaching & Learning Survival Tools: Emergency Preparedness

Emergency Preparedness (EPTL)

During pandemic or emergencies resulting in school closure on the advice of the Government of Singapore, instructors may be required to conduct online home-based learning with their students via video-conferencing tools such as Zoom. Students will also receive announcements, access content and participate in online activities such as discussions via eLearn.

Instructors on Leave of Absence (LOA) are advised to contact their students and conduct synchronous online sessions using Zoom or WebEx based on the scheduled class timetable. As students, you should familiarize yourselves on how to attend online lessons via Zoom or WebEx and how to access content and information via eLearn or any platform as indicated by your instructors.

Zoom Student Quick Guide.

WebEx Student Quick Guide.

To search for your instructors’ WebEx personal room, click here.

Other eLearn tools:
Students can use eLearn to receive content and participate in online discussion with their instructors through the comprehensive and flexible elearning environment SMU provides. To find out more about eLearn and its tools, please visit the eLearn Support Site Guides and Downloads page. eLearn enriches students' overall learning experience through its user-friendly interface and collaboration tools.

Instructors and students can also make use of the SMU-Google App integration, Google Docs or Microsoft Teams for collaboration ongroup project without physically meeting up in person. To use the SMU-Google App integration, please login with your SMU credentials from Google Apps. Microsoft Teams installation guide can be found here.

To get more help on above mentioned tools, please visit page Emergency Preparedness for Teaching and Learning, or contact us at:



Cisco WebEx


SMU-Google Apps

Microsoft Teams

No, once your instructor creates a Zoom or WebEx meeting and sends you the invite, you can join the meeting.
You can use your SMU account to create Zoom meeting.
Yes, your SMU account is integrated with Google Apps. You can directly log into Google Apps with your SMU account: / password. Please note: do not include your school name in the email address.
You will need the following:
  1. Notebook/laptop (MS Windows or Mac OS)
  2. Recommended browsers
    • Google® Chrome™ 85 and above
    • Apple® Safari® 13 and above
    • Mobile Apple Safari 12 and above
    • Mozilla® Firefox® 80 and above
    • Chromium-based Microsoft® Edge 85 and above
  3. Headset with Mic (for web conferencing)
  4. Integrated webcam or USB webcam
  5. Internet connectivity

Yes. Zoom/WebEx app is available for free download in App Store and Google Play.

To learn more about WebEx mobile, please click here.

Your instructor will share the course recordings within the course, you will need to login to eLearn to access the video contents.

Our IT Help Center operates from Mon-Fri, 8:00am-7:00pm. It is closed on Sat, Sun and Public Holidays.

If you require support outside of the operating hours:

  • For Zoom, please refer to Zoom Help Center.
  • For WebEx, please call 1800 468 2255 (SG Toll Free) if you are in Singapore, or refer to this link if you are outside of Singapore for local technical support team.
  • For Google Apps, please visit here.


The Emergency Preparedness for Teaching and Learning is a project aimed to prepare SMU Faculty and Students for home-based learning during school closure (when advised by the Government of Singapore) in times of a natural disaster, pandemic, or emergency.

During EPTL, you can use eLearn to receive content and participate in online discussion with the Faculty through the comprehensive and flexible eLearning environment or any other tools that SMU provides.


If you need any technical assistance with the above mentioned tools, please contact eLearn Support Team:

The use of electronic resources must comply with the Appropriate Use of Electronic Resources Policy and Singapore Management University Acceptable Use Policy