During pandemic or emergencies resulting in school closure on the advice of the Government of Singapore, Faculty members may be required to conduct online home-based learning with their students via video-conferencing tools such as Zoom. Students will also receive announcements, access content and participate in online activities such as discussions via eLearn.
Instructors on Leave of Absence (LOA) are advised to conduct their lessons based on the prescribed Digital Readiness for Teaching and Learning (DRTL) approach. Instructors will contact students and conduct synchronous online sessions via their Zoom personal room based on their scheduled class timetable.
Please also visit CTE's 'Supporting Instructors in Online Teaching and Learning' webpage: https://cte.smu.edu.sg/online-teaching. You will be able to access user guides under the 'Tools and Resources' section'. Zoom, Wooclap, Kaltura Capture guides, etc. can be found here.
For Zoom Instructor guide, please click Zoom Instructor Quick Guide.
To conduct online sessions using your Zoom, please login into elearn and locate the widget on your course main page.
A: All active staff, faculty and students will have a Zoom account. Kaltura account for TA will be on per request basis and will be evaluated on a case-by-case basis.
Our eLearn Support operates from Mon-Fri, 8:30am-6:30pm. It is closed on Sat, Sun and Public Holidays.
If you require support outside of the operating hours:
Our IT Help Center operates from Mon-Fri, 8:00am-7:00pm. It is closed on Sat, Sun and Public Holidays.
If you require support outside of the operating hours:
The University Curriculum Committee (UCC), chaired by the Vice Provost (Undergraduate Matters) and comprising Associate Deans from each school, provides strategic leadership in steering, implementing and monitoring DRTL measures in SMU. Representatives from Centre for English Communication (CEC), Integrated Information Technology Services (IITS) and Centre for Teaching Excellence (CTE) also provide inputs at regular UCC meetings. You may consider contacting CTE (cte@smu.edu.sg) or your DRTL Rep from your school (please see below) if you can proceed to conduct DRTL without attending the DRTL workshop.
You can refer to the guide here on how to share the video content with your students.
You may consider seeking help from IITS Help Centre (helpdesk@smu.edu.sg) or eLearn Support (elearn@smu.edu.sg) during weekdays and office hours.
For after-office hours support, please refer to Zoom Support.
Zoom can be accessed via SSO.
Please contact CTE (cte@smu.edu.sg) for further assistance.
You may contact eLearn support (elearn@smu.edu.sg) for technical assistance.
You may refer to this link for additional information on DRTL.
The Digital Readiness for Teaching and Learning (DRTL) Programme (formerly known as EPTL) prepares instructors and students for baseline online teaching and learning skills.
In the event of unforeseen emergency situations or prolonged school closure where there are no face-to-face lessons, instructors are expected to deliver lessons via online platforms such as Zoom and facilitate online activities via eLearn to ensure Teaching and Learning continuity. Students will be notified to access the Zoom platform for their online lessons. The class schedule will mirror the current face-to-face class timetable unless otherwise stated.