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Teaching & Learning Survival Tools: Emergency Preparedness

Digital Readiness (DRTL)

During pandemic or emergencies resulting in school closure on the advice of the Government of Singapore, Faculty members may be required to conduct online home-based learning with their students via video-conferencing tools such as Zoom. Students will also receive announcements, access content and participate in online activities such as discussions via eLearn.

Instructors on Leave of Absence (LOA) are advised to conduct their lessons based on the prescribed Digital Readiness for Teaching and Learning (DRTL) approach. Instructors will contact students and conduct synchronous online sessions via their Zoom personal room based on their scheduled class timetable.

Please also visit CTE's 'Supporting Instructors in Online Teaching and Learning' webpage: You will be able to access user guides under the 'Tools and Resources' section'. Zoom, Wooclap, Kaltura Capture guides, etc. can be found here.

For Zoom Instructor guide, please click Zoom Instructor Quick Guide.
To conduct online sessions using your Zoom, please login into elearn and locate the widget on your course main page.

Other eLearn tools:
Students can use eLearn to receive content and participate in online discussion with their instructors through the comprehensive and flexible elearning environment SMU provides. To find out more about eLearn and its tools, please visit the eLearn Support Site Guides and Downloads page. eLearn enriches students' overall learning experience through its user-friendly interface and collaboration tools.

On top of the Web Conferencing platforms such as Zoom, which provide real-time communication, instructors may consider using Kaltura to upload the videos for students to view at their convenience. More information can be found in Kaltura Quick Guide.

Instructors and students can also make use of Microsoft OneDrive, Microsoft Teams or SMU-Google App integration, Google Docs for collaboration on group project without physically meeting up in person. For instructions on how to install OneDrive, kindly follow the instructions here; on the page click “Start OneDrive”. Microsoft Teams installation guide can be found here. To use the SMU-Google App integration, please login with your SMU credentials from Google Apps.

To get more help on above mentioned tools, please visit  Digital Readiness page, Digital Readiness online course after you have logged into eLearn, or contact us at:



Microsoft Teams


SMU-Google Apps

A: For eLearn, Zoom, Kaltura and Google Apps, you can login directly using SMU account.
You will need the following:
  1. Notebook/laptop (MS Windows or Mac OS)
  2. Recommended browsers
    • Google® Chrome™ 85 and above
    • Apple® Safari® 13 and above
    • Mobile Apple Safari 12 and above
    • Mozilla® Firefox® 80 and above
    • Chromium-based Microsoft® Edge 85 and above
  3. Headset with Mic (for web conferencing)
  4. Integrated webcam or USB webcam
  5. Internet connectivity
No. However, the bigger the recording file is, the longer time it takes to upload. For a long video recording, students may lose concentration after some time. You can consider breaking down the recording into small clips based on the Learning Objectives (such as 15-20 mins) and share with students.

A: Yes. Zoom app is available for free download in App Store and Google Play.

A: All active staff, faculty and students will have a Zoom account. Kaltura account for TA will be on per request basis and will be evaluated on a case-by-case basis.

Our eLearn Support operates from Mon-Fri, 8:30am-6:30pm. It is closed on Sat, Sun and Public Holidays.

If you require support outside of the operating hours:

Our IT Help Center operates from Mon-Fri, 8:00am-7:00pm. It is closed on Sat, Sun and Public Holidays.

If you require support outside of the operating hours:

The University Curriculum Committee (UCC), chaired by the Vice Provost (Undergraduate Matters) and comprising Associate Deans from each school, provides strategic leadership in steering, implementing and monitoring DRTL measures in SMU. Representatives from Centre for English Communication (CEC), Integrated Information Technology Services (IITS) and Centre for Teaching Excellence (CTE) also provide inputs at regular UCC meetings. You may consider contacting CTE ( or your DRTL Rep from your school (please see below) if you can proceed to conduct DRTL without attending the DRTL workshop.

  • CIS: Fiona Williamson
  • LKCSB: Roger Loh
  • SCIS: Swapna Gottipati
  • SOA: Seow Poh Sun
  • SOE: Tomoki Fujii
  • SOSS: Ijlal Naqvi
  • YPHSL: Alvin See Wei Liang
  • CEC: Timothy Chan

You can refer to the guide here on how to share the video content with your students.

You may consider seeking help from IITS Help Centre ( or eLearn Support ( during weekdays and office hours.

For after-office hours support, please refer to Zoom Support.

Zoom can be accessed via SSO.

Please contact CTE ( for further assistance.

You may contact eLearn support ( for technical assistance.

You may refer to this link for additional information on DRTL.


The Digital Readiness for Teaching and Learning (DRTL) Programme (formerly known as EPTL) prepares instructors and students for baseline online teaching and learning skills.

In the event of unforeseen emergency situations or prolonged school closure where there are no face-to-face lessons, instructors are expected to deliver lessons via online platforms such as Zoom and facilitate online activities via eLearn to ensure Teaching and Learning continuity. Students will be notified to access the Zoom platform for their online lessons. The class schedule will mirror the current face-to-face class timetable unless otherwise stated.


For pedagogical assistance, please visit Centre for Teaching Excellence’s Emergency Preparedness Digital Readiness for Teaching and Learning (DRTL) webpage as well as curated Online Teaching and Learning resources. Please contact CTE at if you have further queries.

For technical assistance with the above-mentioned tools, please visit Emergency Preparedness online course after you have logged into eLearn or contact eLearn Support Team:
The use of electronic resources must comply with the Appropriate Use of Electronic Resources Policy and Singapore Management University Acceptable Use Policy