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SMU Libraries

Teaching & Learning Survival Tools: Emergency Preparedness

Emergency Preparedness (EPTL)

During pandemic or emergencies resulting in school closure on the advice of the Government of Singapore, Faculty members may be required to conduct online home-based learning with their students via video-conferencing tools such as Zoom. Students will also receive announcements, access content and participate in online activities such as discussions via eLearn.

Instructors on Leave of Absence (LOA) are advised to conduct their lessons based on the prescribed Emergency Preparedness for Teaching and Learning (EPTL) approach. Instructors will contact students and conduct synchronous online sessions via their Zoom or WebEx personal room based on their scheduled class timetable.

Please also visit CTE's 'Supporting Instructors in Online Teaching and Learning' webpage: https://cte.smu.edu.sg/online-teaching. You will be able to access user guides under the 'Tools and Resources' section'. Zoom, Wooclap, Kaltura Capture guides, etc. can be found here.

For Zoom Instructor guide, please click Zoom Instructor Quick Guide.
To conduct online sessions using your Zoom, please login into elearn and locate the widget on your course main page.

For WebEx Instructor guide, please click WebEx Instructor Quick Guide.
To conduct online sessions using your WebEx personal room, click here.

Other eLearn tools:
Students can use eLearn to receive content and participate in online discussion with their instructors through the comprehensive and flexible elearning environment SMU provides. To find out more about eLearn and its tools, please visit the eLearn Support Site Guides and Downloads page. eLearn enriches students' overall learning experience through its user-friendly interface and collaboration tools.

On top of the Web Conferencing platforms such as WebEx or Zoom, which provide real-time communication, instructors may consider using Kaltura to upload the videos for students to view at their convenience. More information can be found in Kaltura Quick Guide.

Instructors and students can also make use of the SMU-Google App integration, Google Docs or Microsoft Teams for collaboration on group project without physically meeting up in person. To use the SMU-Google App integration, please login with your SMU credentials from Google Apps. Microsoft Teams installation guide can be found here.

To get more help on above mentioned tools, please visit page Emergency Preparedness for Teaching and Learning, Emergency Preparedness online course after you have logged into eLearn, or contact us at: elearn@smu.edu.sg.

eLearn

Zoom

Cisco WebEx

Kaltura

SMU-Google Apps

Microsoft Teams

A: Yes, please email elearn@smu.edu.sg to request for an account for WebEx. For eLearn, Zoom, Kaltura and Google Apps, you can login directly using SMU account.
You will need the following:
  1. Notebook/laptop (MS Windows or Mac OS)
  2. Recommended browsers
    • Google® Chrome™ 85 and above
    • Apple® Safari® 13 and above
    • Mobile Apple Safari 12 and above
    • Mozilla® Firefox® 80 and above
    • Chromium-based Microsoft® Edge 85 and above
  3. Headset with Mic (for web conferencing)
  4. Integrated webcam or USB webcam
  5. Internet connectivity
No. However, the bigger the recording file is, the longer time it takes to upload. For a long video recording, students may lose concentration after some time. You can consider breaking down the recording into small clips based on the Learning Objectives (such as 15-20 mins) and share with students.

A: Yes. Zoom/WebEx app is available for free download in App Store and Google Play.

To learn more about WebEx mobile, please click here.

A: All active staff, faculty and students will have a Zoom account. WebEx and Kaltura accounts for TA will be on per request basis and will be evaluated on a case by case basis.

Our eLearn Support operates from Mon-Fri, 8:30am-7:00pm. It is closed on Sat, Sun and Public Holidays.

If you require support outside of the operating hours:

  • For Zoom, please refer to Zoom Help Center.
A: Our IT Help Center operates from Mon-Fri, 8:00am-7:00pm. It is closed on Sat, Sun and Public Holidays.

Our IT Help Center operates from Mon-Fri, 8:00am-7:00pm. It is closed on Sat, Sun and Public Holidays.

If you require support outside of the operating hours:

  • For Zoom, please refer to Zoom Help Center.
  • For WebEx, please call 1800 468 2255 (SG Toll Free) if you are in Singapore, or refer to this link if you are outside of Singapore for local technical support team.
  • For Google Apps, please visit here.

The University Curriculum Committee (UCC), chaired by the Vice Provost (Undergraduate Matters) and comprising Associate Deans from each school, provides strategic leadership in steering, implementing and monitoring EPTL measures in SMU. Representatives from Centre for English Communication (CEC), Integrated Information Technology Services (IITS) and Centre for Teaching Excellence (CTE) also provide inputs at regular UCC meetings. You may consider contacting CTE (cte@smu.edu.sg) or your EPTL Rep from your school (please see below) if you can proceed to conduct EPTL without attending the EPTL Workshop.

  • LKCSB: Michelle Lee
  • SIS: Swapna Gottipati
  • SOA: Seow Poh Sun
  • SOE: Tomoki Fujii
  • SOL: Lee Pey Woan
  • SOSS: Tan Yoo Guan
  • CEC: Timothy Chan

You may consider contacting CTE (cte@smu.edu.sg) on what other option is available if you are unable to attend the EPTL workshop during normal office hours.

You can refer to the guide here on how to share the video content with your students.

You may consider seeking help from IITS Help Centre (helpdesk@smu.edu.sg) or eLearn Support (elearn@smu.edu.sg) during Weekday and office hours. For after-office hours support:

  • For Zoom, please refer to Zoom Help Center.
  • For WebEx, please call 1800 468 2255 (SG Toll Free) if you are in Singapore, or refer to this link if you are outside of Singapore for local technical support team.

Zoom and WebEx can be accessed via SSO.

Please contact CTE (cte@smu.edu.sg) for further assistance.

You may contact eLearn support (elearn@smu.edu.sg) for technical assistance.

WHAT IS EPTL

The Emergency Preparedness for Teaching and Learning is a project aimed to prepare SMU Faculty and Students for home-based learning during school closure (when advised by the Government of Singapore) in times of a natural disaster, pandemic, or emergency.

During EPTL, students can use eLearn to receive content and participate in online discussion with the Faculty through the comprehensive and flexible elearning environment or any other tools that SMU provides.

WHERE TO GET HELP

For pedagogical assistance with EPTL online course design, please visit Centre for Teaching Excellence: Emergency Preparedness for Teaching and Learning (EPTL) Programme.

For technical assistance with the above mentioned tools, please visit Emergency Preparedness online course after you have logged into eLearn or contact eLearn Support Team: elearn@smu.edu.sg.

The use of electronic resources must comply with the Appropriate Use of Electronic Resources Policy and Singapore Management University Acceptable Use Policy