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SMU-XO Courses: Safety Matters: Support & Enquiries

Safety Briefing for SMU XO Courses

At A Glance

Find out what the relevant channels and who the necessary people are in order to get the help and support you need below.
SMU-X is committed to helping your journey be a smooth and enriching one. Read on to find more information on how to get the support you need.
 

Getting help when abroad - International SOS

 

How to ask for help when you're abroad?

Fear not, because you can call International SOS anytime, and anywhere. All you need to request for assistance is to do as follows:

  • State your name, and that you are an SMU student.
  • Identify the purpose of your overseas trip and your faculty.
  • Provide a phone number for further contact purposes, as well as your location and current status.

Are there any limits to my requests?

  • No limits to calls, 24/7, all year-round
  • You can ask any question with regards to your safety, security and health. Even advisory on non-emergency situations can be provided, such as:
    • Medical care
    • Assistance in prescription refills
    • Recommendations on travel safety
    • Personal well-being (Psychological and emotional stress)

 

 

 

 

 

You may also refer to the International SOS Website below for more information and reference

SMU Student Travel Insurance

For more information on student travel information and FAQs, please visit this website.

 

Additional Resources

Actions Needed Links
Refer to the user information for SMU travellers for onboarding process ISOS Information Kit (Mar 2022).pdf
Download and register your profile using the ISOS Assistance App (one-time registration) via the link and ensuring that the necessary settings are switched on ​​​​www.internationalsos.com/assistance-app​
Staff and Faculty travellers to refer to the travel policy     SMU Travel Policy
Office of Safety and Security https://smu.sharepoint.com/sites/admin/oss
Report an Incident http://bit.ly/SMU_IR_Form
More info on safety in overseas travels https://smu.sharepoint.com/sites/admin/oss/SitePages/Travel%20Page/24-7-Global-Assistance-Programme-for-SMU-Travellers.aspx?csf=1&web=1&e=er2yJL

 

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