You may also contact Thomson Reuters using this form on their support website.
Trouble using Datastream-AFO?
If you encounter:
A problem with the display of the search buttons and options available in the Static and Time Series Request windows, please follow the steps provided here.
A "compile error in hidden module" while launching Datastream-AFO, please be advised that, per Thomson Reuters, the issue was caused by the Microsoft Update that was released in April 2012. Please delete the *.exd files on your computer to resolve the issue. Click here for the steps to delete the *.exd files.